Question
Rabobank
Rabobank
SE
Rabobank
Posted: Apr 27, 2018
Last activity: May 3, 2018
Last activity: 3 May 2018 8:42 EDT
Closed
Solved
Chat bot - Send Confirmation message or CaseID to the user
Hi All,
I have configured a chat bot .
Lets say i have asked all the necessary questions and got the response which are needed to create a case.
Now i want to display a success message with case ID in the chat screen instead of any questions.
For Ex
Q1 - Ans
Q2 - Ans
Q3-Ans
"Thanks a case has been created with your inputs" Here is your Case ID - "" . - I want my chat to be in this way.
As of now my flow calls a sub flow with questions. But i am not sure where exactly do we need to set it and how ?
Any pointers on this would be helpful.
Thanks
Sarath
Accepted Solution
Posted: 6 years ago
PEGA
Pegasystems Inc.
US
You could add another question shape to the end of your flow and use a paragraph rule to display the message with the property value.
- Add a question shape that references a rule.
- On the Question tab of the Question rule, reference a paragraph rule that contains the message and case ID property.
- On the Answers tab of the Question rule, select 'Show display text only' as the answer mode.