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Question

 prashant nagargoje (prashantn5424)
Vodafone Shared Services India

Vodafone Shared Services India
IN
prashantn5424 Member since 2016 21 posts
Vodafone Shared Services India
Posted: Jun 12, 2020
Last activity: May 10, 2021
Posted: 12 Jun 2020 4:15 EDT
Last activity: 10 May 2021 5:25 EDT
Closed

can i use pega chat bot without chat server

I dont want to expose bot to users but to only admin. Can i do it without configuring chat server?

The way chat bot works in preview, can i use it same way in same application?

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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Pega Chat 8.1
Case Management
Conversational Channels
Senior System Architect

Posted: 4 years ago
Posted: 7 May 2021 14:40 EDT
Amit Patel (Amit_Patel)
PEGA
Senior Director of Engineering, Customer Service
Pegasystems Inc.
US

@prashantn5424 The Chat server is only required if you ever wish for the user to escalate to an agent. If all use cases can be handled directly by the Bot, then the chat server is not required. 

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