Last activity: 16 Aug 2021 12:49 EDT
Chat Accept Button is not working in Pega 8.6
We have created the new digital messaging web messaging channel and deployed in the secured website. But when we trigger the chat with agent command, I am able to receive the pop in the interaction portal, but when i try to accept the chat, it is not creating the case and it just shows expired chat.
When I see the rule configuration, "ToasterPopForChat" section rule is in PegaAppCA:08-06-01
1. In the accept button action, Create work action is specified inside the run script and the parameters are not there. I will attach both the 8.5 and 8.6 rules for reference.
When I save as the 8.5 rule version into branch, I am able to create the chat interaction. Even after selecting accept, it was showing one more error. But atleast it is creating the case.
***Edited by Moderator Marissa to change type from Upgrade to Product***