How to export web chat transcripts?
We would like to export the chat transcript of web chat. GCS advised us the transcript is in the pyChatLogEntries property. However, when we open the BLOB of PegaCA-Work-Interaction class, we can only see the pxobjclass value is PegaCA-Work-Interaction-VA-WCB and we are not able to find he pyChatLogEntries property. May I know how to extract the chat transcripts of all interactions? Thank you.
***Edited by Moderator Marissa to update Support Case Details; updated Platform Capability tags***