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 Zekeriya Batuhan Alkın (BatuhanAlkin) Vodafone Turkey Senior System Architect
Vodafone Turkey
TR
BatuhanAlkin Member since 2020 18 posts
Vodafone Turkey
Posted: July 7, 2021
Last activity: July 7, 2021
Posted: 7 Jul 2021 10:39 EDT
Last activity: 7 Jul 2021 13:42 EDT
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Pega Chat and Web Chat

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I want to implement the chat for the internal 2 agents. But the feature is disabled because it need a server configuration key. I don't know where to get it. At also what should i exactly do. Does it need API for the chat server or external server for that. Can anyone explain to me step by step with the example please.

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Customer Service Conversational Channels
Posted: 1 year ago
Posted: 7 Jul 2021 13:19 EDT
Amit Patel (Amit_Patel) PEGA Director, Application Engineering, Customer Service Digital
Pegasystems Inc.
US
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@ZekeriyaBatuhanA  Pega Chat is a licensed application and your account team can get you the keys if you have purchased the product. I have explained to you in other posts that prior to 8.6, it's not possible to configure Chat between two agents, due to the use of mashup. You will need to be on 8.6 and use the Web Messaging to do this. Please confirm that you are on 8.6 and have licensed Chat. 

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