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Question

 Raja Janga (RajaJ7348)
Coforge

Coforge
GB
RajaJ7348 Member since 2022 7 posts
Coforge
Posted: May 18, 2020
Last activity: Aug 28, 2020
Posted: 18 May 2020 7:06 EDT
Last activity: 28 Aug 2020 10:11 EDT
Closed

Accessibility on Pega Chat

Hi,

How can we implement accessibility requirements on Pega Chat considering both CSR and Customer needs it?

 

***Edited by Moderator Marissa to update Platform Capability tags****

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Pega Chat 8.1
Conversational Channels

  • Neil Campbell
Posted: 4 years ago
Posted: 1 Jun 2020 14:21 EDT
Amit Patel (Amit_Patel)
PEGA
Senior Director of Engineering, Customer Service
Pegasystems Inc.
US

What exactly is the question here? What specific accessibility feature are you trying to implement and/or not seeing already in the product? 

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Posted: 4 years ago
Posted: 28 Aug 2020 10:11 EDT
Neil Campbell (neilc196)
Canadian Tire Financial Services
Solutions Implementation & Planning
Canadian Tire Financial Services
CA

Looking for any options for additional visual cues for chat requests.  

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