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 Sankhadeep Banerjee (SanBan) Cognizant Technology Solutions Lead Decisioning Consultant & Lead System Architect
Cognizant Technology Solutions
GB
SanBan Member since 2015 17 posts
Cognizant Technology Solutions
Posted: May 16, 2019
Last activity: Jun 6, 2019
Posted: 16 May 2019 9:23 EDT
Last activity: 6 Jun 2019 17:13 EDT

Pega Chat 7.4 on Pega 8.2

Hi

One of our customer is using Pega 7.4 and Pega Chat 7.4 . Customer intends to upgrade Pega stack to 8.2 . Would like to know whether Pega Chat 7.4 ( this is the latest version ) will work on Pega 8.2

***Edited by Moderator: Lochan to update platform capability tags***

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Pega Customer Service Conversational Channels Updates

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  • Guangri Liang
Posted: 5 years ago
Posted: 6 Jun 2019 17:13 EDT
Amit Patel (Amit_Patel) PEGA Director, Customer Service
Pegasystems Inc.
US

In that case, they are already using the 8.2 version of Chat server code. The production one is upgraded regularly and kept backward compatible. 

If the customer is looking to move to 8.2, please read the upgrade guides thoroughly. There have been a lot of changes in the Chat feature. 

Amit

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