In the search box of Dev studio, search and open the SetCommandOnLoad data transform. The data transform is a part of the Work-Channel-Interaction class.
In the actions 2.2 and 2.3, update the values with the action name specified in the chatbot configuration for escalating to an agent.
For example, if the bot configuration specifies chat with agent as the action to escalate to chat, enter chat with agent in both the fields.
Posted: 2 years ago
Posted: 26 Jun 2020 6:31 EDT
Raja Sekhar Reddy Janga (Jang_RSR)