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Question

 Phill Jones (Phill99J)
Labb Consulting
Lead Consultant
Labb Consulting
GB
Phill99J Member since 2017 6 posts
Labb Consulting
Posted: Feb 17, 2021
Last activity: May 7, 2021
Posted: 17 Feb 2021 6:33 EST
Last activity: 7 May 2021 14:38 EDT
Closed

How to configure chatting between CSR's

We are looking into requirement for using Pega chat to chat CSR -> CSR. We currently have configuration for Chat Bot to escalate to a CSR as per OOTB Chat With Agent case, but we are looking to see if we can expand this to allow CSR's to speak to each other.

I am wondering the optimal way to configure this for Pega chat (Platform 8.3.2 or higher)

***Edited by Moderator: Pooja Gadige to add product details tag***
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Pega Chat
Pega Platform 8.3.2
Conversational Channels

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