Last activity: 26 Jul 2021 10:56 EDT
Pega Chat - Pass custom information from Pega to host site
I am trying to pass custom values from Pega (version 8.5.2) chat/webchatbot to host site. Custom values can be session storage, I see Pega already passes - Work-Channel-Chat case (pzInsKey).
Can we pass values similarly:
1) in middle of the chat i.e. when specific questions are prompted to user.
2) when all the user agents are busy.
***Edited by Moderator Kayla to update Content Type from Discussion to Question***