Question
Areteans
IN
Last activity: 4 Aug 2022 5:04 EDT
How to customise the welcome message in PEGA Web Chat on launch
Hi,
Client wants us to show an menu on bot launch. Tried configuring it in system responses, but it didn't work.
***Edited by Moderator Marije to add Capability tags***
Accepted Solution
Updated: 4 Aug 2022 5:04 EDT
Pegasystems Inc.
CA
There is not @AkhilGangadharan. Prior to 8.7, the display message configured in Digital Messaging Manager Web Messaging settings is what will appear in the chat first.
Infosys Limited
IN
Go to the chat-bot which is there in channels and interfaces and there you can see the welcome message. There you can customise the message.
Areteans
IN
@P.Siva.Praveen U mean in behavior tab right ? I tried that didnt work. Only in preview console it shows up
Pegasystems Inc.
CA
Hello @AkhilGangadharan, this is configurable from Platform/Customer Service 8.7+. In prior versions, the Web Messaging display message will appear in the chat first.
Kind regards,
Areteans
IN
@MireilleDallaire any workaround/customisation available in PEGA Customer Service 8.6.3 ?
Accepted Solution
Updated: 4 Aug 2022 5:04 EDT
Pegasystems Inc.
CA
There is not @AkhilGangadharan. Prior to 8.7, the display message configured in Digital Messaging Manager Web Messaging settings is what will appear in the chat first.
Updated: 27 Jul 2022 11:26 EDT
Labb Consulting
GB
If you open your chat bot configuration, go to the Behaviour tab, and configure the Welcome option this should work. This can be configured to be any response type you want. I built my menu using the Custom response type (How to create advanced replies in WebChat | Support Center (pega.com)), but the standard menu response should work too.
Areteans
IN
@Phill99J Hi Phill, great article by the way thanks for sharing. But like I mentioned previously its working in preview console.
But not on the actual website which is hosted in AWS.
Labb Consulting
GB
Ah ok - are any other changes in your bot configuration reflected such as any other responses or wording changes?
Doesn’t sound like the menu is the issue itself but more the client side seeing your latest bot configuration.