We are using web messaging and need to end the chat session on click of one of the option selected by user , is there a way to do it inside flow ?
Also, can we call the commands such as _cmd_chat_with_agent inside flow via activity or DT ? we have specific use cases where we need to invoke these commands inside flow after showing some messages to users.
***Edited by Moderator Marije to add Capability tags***
There is already a command "close interaction" that closes interaction in the Platform, however there will be session in chat widget. If you want to have it synced you need to use "End session" in chat widget that terminates chat widget session and corresponding interaction in the Platform.
You can add your commands under buttons in menu question in the flow.
Posted: 3 months ago
Updated: 3 months ago
Posted: 23 Jun 2022 5:09 EDT Updated: 24 Jun 2022 3:36 EDT