In Legacy chat there was an option in the queue configuration in App Studio (App studio --> Settings --> Chat and messaging --> Queues ---> Tab General --> URL Mapping pattern) To route an incoming chat directly to a specific queue based on the URL (website) from where the chat was started. So without giving the visitor the option to choose the queue from the chat window. Since we are switchd to web messaging this is not possible.
How can we configure this in Web messaging?
So the requirement is:
GIVEN I have two chat queues. QueueServices and QueueProducts
3. you can read this field from context_data and set the value to customerurl prop or any other custom prop (Note: URL mapping is only chat interaction ie Legacy chat and chances are that it may be deprecated)
4. configure the Queue selection while escalation to Agent based on this value.