Last activity: 10 Jun 2021 6:17 EDT
OverAll SLA Query
Kindly let me know how to achieve the below requirement.
Overall Sla is set for child case type. Whenever the child cases are created the sla will set and all child cases gets resolved once deadlines are met. When the child cases are created and in-progress, the user can change the deadline date from the parent case, and it should be reflected for child cases Overall sla.
GoalTIme: 29/05/2021 DeadlineTime: 30/05/2021
Updated DeadLineTime: 31/05/2021
The child case should resolve on 31/05/2021 instead of 30/05/2021.
I tried with "pyAdjustSLATimes" OOTB rule but can't achieve this requirement.