Question
Accenture Inc.
Accenture Inc.
PH
Accenture Inc.
Posted: Nov 23, 2021
Last activity: Nov 23, 2021
Last activity: 23 Nov 2021 13:51 EST
Closed
How to trace SLA in pega 8
How do you properly trace the SLA in pega v8.5, i can only find articles in v7. Kept receiving this error when running the tracer in the SMA.
***Edited by Moderator Marissa to change type from General to Product, update Product details and Capability tags****
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Posted: 4 years ago
Updated: 4 years ago
Updated: 23 Nov 2021 12:34 EST
Lventur
Lventur
IN
@Mike Helene
Please follow below mentioned steps to trace the agent in pega 8.5
Admin Studio -> Resources -> Agents.
From Agents landing page you would be able to see all agent running in your application.
Agent Name = ServiceLevelEvents
Above mentioned agent is responsible for processing all SLA requests, you could trace the SLA agent by following below steps.
Click the Expand Icon which will be avail in left to the agent name and then select the needed node (which is in running state) under which you need to trace the agent execution process and after that select the needed trace option from the Trace drop-down option which will be avail at top right corner.
@Mike Helene
Please follow below mentioned steps to trace the agent in pega 8.5
Admin Studio -> Resources -> Agents.
From Agents landing page you would be able to see all agent running in your application.
Agent Name = ServiceLevelEvents
Above mentioned agent is responsible for processing all SLA requests, you could trace the SLA agent by following below steps.
Click the Expand Icon which will be avail in left to the agent name and then select the needed node (which is in running state) under which you need to trace the agent execution process and after that select the needed trace option from the Trace drop-down option which will be avail at top right corner.
Note - While trying to trace SLA agent, make the agent to get executed under only one node (stop agent under all other util nodes except one)
Attached screen-shot for reference.