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Question

 Suresh p (Suresh4347)
Capgemini
Suresh p
Capgemini
US
Suresh4347 Member since 2017 81 posts
Capgemini
Posted: Mar 21, 2017
Last activity: Mar 21, 2017
Posted: 21 Mar 2017 7:20 EDT
Last activity: 21 Mar 2017 8:04 EDT
Closed

Tracing sla

How to trace the SLA?

***Moderator Edit: Vidyaranjan | Updated Categories***

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Case Management

  • Kiran Vema
Posted: 7 years ago
Posted: 21 Mar 2017 8:04 EDT
Ujjwal Kumar Shukla (UjjwalShukla_GCS)
PEGA
Senior Manager, Technical Support
Pegasystems Inc.
IN

In addition to steps mentioned above

You can update the queue entry in DB(pc_schedule_task) directly to past date to fire the SLA every time instead of waiting for scheduled time to arrive.

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