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 Suresh p (Suresh4347) Accenture Application Development Senior Analyst
Accenture
IN
Suresh4347 Member since 2017 81 posts
Accenture
Posted: March 21, 2017
Last activity: March 21, 2017
Posted: 21 Mar 2017 7:20 EDT
Last activity: 21 Mar 2017 8:04 EDT
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Tracing sla

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How to trace the SLA?

***Moderator Edit: Vidyaranjan | Updated Categories***

Case Management
Posted: 5 years ago
Updated: 5 years ago
Posted: 21 Mar 2017 7:34 EDT
Updated: 21 Mar 2017 7:36 EDT
Vidyaranjan AV (Vidyaranjan) MOD Senior Online Community Moderator
Pegasystems Inc.
IN
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Hi Suresh,

The following article will guide you with more information on this question-

How to Trace an SLA

Hope the information is helpful.

Thanks!
Posted: 5 years ago
Posted: 21 Mar 2017 8:04 EDT
Ujjwal Kumar Shukla (UjjwalShukla_GCS) PEGA Senior Manager, Technical Support
Pegasystems Inc.
IN
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In addition to steps mentioned above

You can update the queue entry in DB(pc_schedule_task) directly to past date to fire the SLA every time instead of waiting for scheduled time to arrive.

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