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 Vinod Kumar Vemula (vinodkumarv1966) Cognizant Pega Developer
Cognizant
IN
vinodkumarv1966 Member since 2018 49 posts
Cognizant
Posted: September 7, 2021
Last activity: September 15, 2021
Posted: 7 Sep 2021 11:58 EDT
Last activity: 15 Sep 2021 0:25 EDT
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Trace an SLA and if issues occur how can we handle

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Trace an SLA and if issues occur how can we handle

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Platform 8.5 Case Management
Posted: 1 year ago
Posted: 15 Sep 2021 0:25 EDT
Vikash Karn (VikashK99) Blue Rose Technologies Vikash Karn
Blue Rose Technologies
NL
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@vinodkumarv1966 

There is an SLA agent, so you can trace the agent from Admin Studio.

Whatever you want to handle can be done in the activity or any rule being run by sla.

 

 

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