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Cognizant
IN
Posted: September 7, 2021
Last activity: September 15, 2021
Last activity: 15 Sep 2021 0:25 EDT
Trace an SLA and if issues occur how can we handle
Trace an SLA and if issues occur how can we handle
***Edited by Moderator Marissa to update Platform Capability tags****
Posted: 9 months ago
Blue Rose Technologies
NL
There is an SLA agent, so you can trace the agent from Admin Studio.
Whatever you want to handle can be done in the activity or any rule being run by sla.