Last activity: 24 Aug 2021 5:44 EDT
Set SLA between 3 stage
I want set an SLA between 3 stages.
For exmple: Case type have 5 stages. I want set SLA with stage1~3. I think OOTB can't resolve it.
Could you give me some suggestion? Thank you very much.
My idea is set SLA in Casetype and when arrive to stage4 I will delete SLA from case type.
Is it right?
Thank you very much!