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Question

 chunliang liu (chunliangl)
Accenture
Manager
Accenture
CN
chunliangl Member since 2015 25 posts
Accenture
Posted: Aug 20, 2021
Last activity: Aug 24, 2021
Posted: 20 Aug 2021 7:02 EDT
Last activity: 24 Aug 2021 5:44 EDT
Closed

Set SLA between 3 stage

Hi 

I want set an SLA between 3 stages.

For exmple: Case type have 5 stages. I want set SLA with stage1~3. I think OOTB can't resolve it.

Could you give me some suggestion? Thank you very much.

 

My idea is set SLA in Casetype and when arrive to stage4 I will delete SLA from case type. 

Delete property

.pySLAAction

.pySLADeadline

.pySLAGoal

.pySLAName

Is it right?

Thank you very much!

 

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Pega Platform 8.5
Case Management
Financial Services
Senior System Architect

Posted: 3 years ago
Posted: 24 Aug 2021 5:19 EDT
chunliang liu (chunliangl)
Accenture
Manager
Accenture
CN

@lakhank7

Thanks for your reply.

this is means I set SLA in three stages. right? 

If I do this it  will the time be calculated separately.I think.

Is there any special setting for this? Please tell me. Thank you very much.

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Posted: 3 years ago
Posted: 24 Aug 2021 5:44 EDT
chunliang liu (chunliangl)
Accenture
Manager
Accenture
CN

@lakhank7

thank you !!

Can I set SLA to completed stage1 and stage2 in three days? If I set SLA in stage1 and stage2. It will check stage1 three days and stage2 three days sum six days ,not my expect three days.

Is there any suggestion?

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