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Question

 Kandasamy Vishnupriya (KVISHNUPRIYA)
Virtusa
Associate Architect
Virtusa
LK
KVISHNUPRIYA Member since 2011 5 posts
Virtusa
Posted: Mar 27, 2017
Last activity: Apr 4, 2017
Posted: 27 Mar 2017 5:10 EDT
Last activity: 4 Apr 2017 4:42 EDT
Closed
Solved

Stage Level SLA

Could anyone please explain me how to set SLA for different stages of a Case?

I know there is Case Level SLAs and Assignment Level SLAs. Please explain me whether there is any way to set stage level SLAs?

***Updated by moderator: Lochan to add Categories***

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Case Management

Accepted Solution

Posted: 7 years ago
Posted: 27 Mar 2017 5:51 EDT
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Vishnupriya,

Adding to haritha suggestion, basically the Stage SLAs use the flow pzInternalStageFlow. This can be spin-off while entering into the stage and pass your SLA name in the SLAName input parameter if you want to set the dynamic Stage level SLA.

Hope this can be helpful if you are looking to set the Stage level SLA dynamically.

Regards

Mahesh

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Accepted Solution

Posted: 7 years ago
Posted: 27 Mar 2017 5:51 EDT
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Vishnupriya,

Adding to haritha suggestion, basically the Stage SLAs use the flow pzInternalStageFlow. This can be spin-off while entering into the stage and pass your SLA name in the SLAName input parameter if you want to set the dynamic Stage level SLA.

Hope this can be helpful if you are looking to set the Stage level SLA dynamically.

Regards

Mahesh

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