Question
accenture
IN
Last activity: 8 Nov 2017 3:36 EST
Case Level SLA
I have created a case and set case level SLA on goal time I am triggering notifyAssignee action.
getting below error at run time..
Getting
When I traced SendEmailToAssigneeOnGoalTime activity is running on goal time getcontact activity not able to pick the assigned operator info..
Correspondence sends only if Param.To is available if it is not available then it exits the activity..
When I change the logic to continue even if 'param.to' is not available then going to fix correspondence flow as To email adress is null..
Using Pega 7.2.2 version...
Appreciate help on the issue:)
ING Nederland N.V.
NL
The OOTB Activity SendEmailToAssigneeOnGoalTime adds the new workparty using the "pxAssignedOperatorID" value from newAssignPage.
1. Ensure your operator ID is configured with valid Email ID.
2. If Yes, then trace the agent for the activity SendEmailToAssigneeOnGoalTime and check the parameter value for step 3 [Param.EmailTo]
3. Check the clipboard for pyWorkPage.pyWorkParty(Assignee) page and pyEmail1 value
Workaround would be to update the SLA to run
a)NotifyParty activity and mention PartyRole as "Originator" or
b)create your custom activity to notify the create operator.
ING Nederland N.V.
NL
If new assign page does not have pxAssignedOperatorID value, then Routing details are not correct for the respective assignment. Please check your assignment routing properties.