Question
SopraSteria
FR
Last activity: 4 Oct 2018 13:54 EDT
Passed Deadline for Case Level SLA
How can we set Passed deadlie for Case level SLA? I am not able to find any such property on clipboard in case of Case Level SLA.
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Accepted Solution
SopraSteria
FR
After lot of research on PDN, what i conclude is there is no way to modify passed deadline tie for case level SLA,as it is very internal to Pega processing.
Areteans Technologies
AU
Hi Chetan,
Once you mention Goal and Deadline for a Case Type, at the backend a SLA rule pyCaseTypeDefault will be created in the specific Case class. You can edit the Passed Deadline over there.
Pegasystems Inc.
IN
Case level SLA works similar to regular assignment SLAs. Default SLA that is defined at Case level is pyCaseTypeDefault. You can check if this is overridden in your application. Just open that SLA rule and define the desired values for passed deadline.
Virtusa
IN
If we configure SLA for case type from case designer, we get only goal & deadLine on clipboard. but, if you can attach SLA for a case type through an activity you get passed deadline as well.
SopraSteria
FR
thanks for your inputs guys..But my requirement is do dynamically change the dedline & passed deadline for WorkObjects which are already created. Please suggest.
Accepted Solution
SopraSteria
FR
After lot of research on PDN, what i conclude is there is no way to modify passed deadline tie for case level SLA,as it is very internal to Pega processing.
ACC3
US
Did you try this? pyAdjustAssignmentSLA