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 Akhilesh Desu (AkhileshD5557) Wells Fargo Pega Lead Developer
Wells Fargo
US
AkhileshD5557 Member since 2016 1 post
Wells Fargo
Posted: November 21, 2019
Last activity: November 30, 2019
Posted: 21 Nov 2019 9:47 EST
Last activity: 30 Nov 2019 15:47 EST
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Can we set only Deadline in SLA? (No goal and no passed Deadline)

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Hi All,

We have an requirement where we need to set only Deadline for SLA. But we observed that Unless Goal is defined SLA is getting triggered. Just wanted to understand do we always need to set Goal to start an SLA ?

Case Management
Posted: 3 years ago
Posted: 21 Nov 2019 10:39 EST
Marc Lasserre (MarcLasserre_GCS) PEGA Technical Account Manager
Pegasystems Inc.
FR
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Hello, 

I never tried that myself but I'm pretty sure you could set up a fake GOAL doing nothing in terms of urgency or activity ran.

Accepted Solution

Posted: 3 years ago
Posted: 22 Nov 2019 6:34 EST
Geeda Ilango (GeedA) Pegasystems Inc. Technical Solutions Engineer
Pegasystems Inc.
IN
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Hi Akhilesh,

As per the SLA configuration, the Deadline will be invoked only when the Goal duration is reached. As mentioned in the previous comment, you can set the goal value and do not perform any action over there (as per your requirement) to reach the deadline to invoke the desired actions.

Thanks,

Geeda.
Posted: 3 years ago
Posted: 30 Nov 2019 15:47 EST
Akhilesh Desu (AkhileshD5557) Wells Fargo Pega Lead Developer
Wells Fargo
US
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Thank you for your responses, 

I went ahead and setup a fake goal time so that Deadline actions will be invoked

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