Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Ruben Boom (RubenB45)
SWIFT

SWIFT
BE
RubenB45 Member since 2019 1 post
SWIFT
Posted: Nov 13, 2019
Last activity: Nov 13, 2019
Posted: 13 Nov 2019 8:42 EST
Last activity: 13 Nov 2019 9:41 EST
Closed
Solved

SLA - Goal & Deadline urgency levels

Hello,

Whenever setting up an SLA, thus defining timelines for the goal, deadline and passed deadlines, I was wondering whether it is mandatory or not to set an urgency level?

Or can the urgency level be left at i.e 10 for the entire SLA?

Thanks for the assistance.

***Edited by Moderator: Lochan to update platform capability tags***

To see attachments, please log in.
Case Management

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice