Question
Paypal
US
Last activity: 10 Oct 2017 11:22 EDT
Did anyone figure out a way to set the passed deadline for an assignment?
Hi,
Did anyone figure out a way to set the passed deadline for an assignment?
Would really appreciate any help.
This post from 2016 states that there was no way to do this. I want to check if this is now possible.
Passed Deadline for Case Level SLA
***Updated by moderator: Lochan to create new post from reply***
Pegasystems Inc.
US
Hello,
Had you gone through this support article which contains more information about the passed deadline sla assignments, apart from this i dont see any other options in the latest code also.
Hope it might help you.
Regards
Mahesh
Paypal
US
This SLA is a recurring SLA - Every day the sla expires and check is done to either resume the flow or go back into waiting cycle. The event count is set to 30 which amounts to 30 days.
I tried to set the pxLateTime with my custom datetime(1 min later) but that does not cause the SLA to cycle by 1 day and the eventcount to move to 2. For the event based SLAs does PEGA create a new SLA entry in the Queue table for each event occurrence and update the count? How can I simulate this 30 day SLA to run in 30 mins?