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Question

 Daniel Tahin (DanielT9553)
Saltech Consulting

Saltech Consulting
HU
DanielT9553 Member since 2017 3 posts
Saltech Consulting
Posted: Dec 13, 2017
Last activity: Jan 3, 2018
Posted: 13 Dec 2017 9:57 EST
Last activity: 3 Jan 2018 4:23 EST
Closed
Solved

Is there a local action available OOTB to set urgency in the assignment?

I know that I can update the whole case urgency with UrgencyUpdate flow action and I can update every assignment urgency with ResynchAssignmentUrgency flow action. But I would like to adjust the urgency of the current assignment. Is there an ootb flow action for this or should I implement a custom flow action?

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Case Management

Posted: 6 years ago
Posted: 13 Dec 2017 10:34 EST
Mohammad Asif Hasan (Mohammad_Asif_Hasan)
EPAM Systems, Inc.
Mohammad Asif Hasan
EPAM Systems, Inc.
ES

Hi Daniel,

Thanks for posting PSC.

Could you explain a bit further, as I have few queries?

    - On What event trigger, you want to configure the urgency of the current assignment?

    - Do you mean to say it should automatically trigger for certain interval?

Regards,

Asif

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Posted: 6 years ago
Posted: 13 Dec 2017 11:15 EST
Ujjwal Kumar Shukla (UjjwalShukla_GCS)
PEGA
Senior Manager, Technical Support
Pegasystems Inc.
IN

Hi Daniel,
I don't think if there is any OOTB flowAction of this.
You may modify ResynchAssignmentUrgency to update urgency of required assignment only instead of all the assignment.

Thanks,
Ujjwal

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