How to set assignment urgency dynamically .
Pegasystems Inc.
US
I am looking at an 8.2.2 system and see the pxAssignUrgency Declare Expression uses the sum of these values: @min(100,@max(0, .pxUrgencyWork + .pxUrgencyAssignSLA + .pyUrgencyAssignAdjust)).
Can you use the Assign-.NewDefaults extension point activity to set the pyUrgencyAssignAdjust property based on your criteria?
Skandiabanken
SE
Thanks for response . Yes, we are using the Assign-.NewDefaults to initiate the urgency through R-D-E expression. This is generic extension activity which triggers every time during creation of the assignments and urgency logic should be fired for one specific assignment. However ,still we can tweak the activity to have additional checks .
Is there any specific reason of keeping the urgency fields in SLA rule as static ? i think, it would be good if SLA rule can support to accept urgency field dynamically using properties (like it's supporting for Goal /Deadline).
Sopra Steria AG
CH
You can make the whole SLA rule dynamically. Instead of giving the name of the SLA rule on an assignment, you can give a property. To see an example, you can open the OverallSLA (Work-) and open the assignment. You will see that Pega is doing the same by using .pySLAName for the case level SLA.
So depending on your use case you can set the SLA rule name on a property and then use this property on the assignment to dynamically load the right SLA rule.