Last activity: 30 Mar 2017 3:27 EDT
Assignment urgency calculation
I see the urgency of an assignment is calculated using below R-D-E
[email protected](100,@max(0, .pxUrgencyWork + .pxUrgencyAssignSLA + .pyUrgencyAssignAdjust))
Can anyone help me in understanding the role of work urgency in calculating the assignment urgency? An assignment urgency can be independent of work urgency right?