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Question

 Maxon Liang (MaxonL16591286)
IBM

IBM
CN
MaxonL16591286 Member since 2022 175 posts
IBM
Posted: Jan 20, 2023
Last activity: Dec 16, 2023
Posted: 20 Jan 2023 0:48 EST
Last activity: 16 Dec 2023 1:37 EST
Solved

Activities for setting Case Level SLA

Hi regarding my previous question:

https://support.pega.com/question/update-case-level-sla-dynamically

your team share below 3 activities for setting SLA:

 

Work-.ActionChangeWorkSLA

ActionChangeWorkSLAProps

pxAdjustSLATimes

 

May I know which ones can be used to set CASE level SLA which is what I wanted?

And what's the usage of them? Any sample pls? Many thanks.

***Edited by Moderator: Pooja Gadige to add capability tag***
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Pega Platform 8.6.6
Case Management

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  • Aleksandr Lamozhapov

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