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How to reset step level SLA - Is there any activity similar to Work(ActionChangeWorkSLA) or Assignment(ActionChangeAssignementSLA) to reset step level SLA's
Hi All,
I have a step level sla , wanted to reset this SLA based on few conditions. do we have any OOTb activities to do that.
And where does the prpc store the goal and deadline times for step level sla ?
***3/16/17- Updated by Moderator, Maryrita: Moved to Product Support from Applications.***
Posted: 7 years ago
PEGA
Pegasystems Inc.
IN
Hi,
I dont think, there is ootb activity to reset the step level sla.
On clipboard, on the below page, you can identify the information regarding the sla applied at step level
In the later versions of pega, Pega7.2 , each step is considered as an assignment.
So you can make use of pxAdjustSLA to reset or adjust the sla timings.