Process SLA and Case Overall SLA
Hi
Sorry for my many asking, but I really need your advice.
I am required to set SLA in pega application, but it has some option to set SLA in Case overall or Stage or Process/Flow or Assignment....
I understand I can set SLA in all timing, not only Stage or other...
I have a simple question about pxUrgencyWorkSLA. Please see a doc attached.
I really look forward to your reply.
Pegasystems Inc.
IN
Hello Yuki,
Are you testing on the same case (R-2006)?
If yes then try testing it on new one and confirm if it get resolves for you.
Pegasystems Inc.
IN
//declare expression
.pxUrgencyWork = @min(100,@max(0,.pxUrgencyWorkClass + .pyUrgencyWorkAdjust + .pxUrgencyWorkSLA + .pxUrgencyPartyTotal + .pxUrgencyWorkStageSLA +.pxUrgencyWorkStepSLA))
Declare expressions setting the above property as given above.
I tried to recreate it. It works fine for me. Please refer to screenshots 155 (Case creation) 156(After deadline) 157(SLA code) you can see that these properties are changing.
For me I have a copy of the above declare expression and pyCaseTypeDefault same class as shown in the screenshot.
Check and let us know whether it works.
PKUtech Co., Ltd
JP
Dear Soundane
Thank you for your reply.
I tried to create a new case and check it, but it did not seem to work properly...
Even the deadline time passed, no change about SLA...
Please see attachments.
Do I need to turn on any setting to run SLA properly?
Best regards,