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 sayanti sen (sayantis0987) Areteans
Areteans
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sayantis0987 Member since 2017 11 posts
Areteans
Posted: January 8, 2018
Last activity: January 8, 2018
Posted: 8 Jan 2018 7:00 EST
Last activity: 8 Jan 2018 10:25 EST
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How to change Overall SLa calculation

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According to the requirement i need to change overall sla once i reach to my 3 assignment.I am not sure how to do it.

***Edited by Moderator Marissa to update categories***

Case Management
Posted: 5 years ago
Posted: 8 Jan 2018 7:15 EST
Raviteja Chatakondu (Raviteja_CH) PEGA Principal Technical Support Engineer
Pegasystems Inc.
US
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Hi,

If your requirement is to change the case level sla, please go through ChangeWorkSLA flow action which is for the same purpose.

-Ravi.

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