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Question

 Greg Robinson (Greg Robinson)
Pegasystems Inc.
VP Enterprise Solutions
Pegasystems Inc.
US
Greg Robinson Member since 2017 3 posts
Pegasystems Inc.
Posted: May 1, 2019
Last activity: May 6, 2019
Posted: 1 May 2019 13:26 EDT
Last activity: 6 May 2019 1:08 EDT
Closed

Outlook sends PDC emails to the Junk folder

Emails sent from PDC are sent from *.smtp-out-amazonses.com. The domain is spoofed so the email looks like it is from pega.com. Our email anti-spoof scanning is picking this up and rerouting the emails to the junk folder as a precaution. We added pega to our "allowed to spoof" whitelist to coprrect this for now. Pega will need to update the DNS so that the SPF records are set up correctly.

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Posted: 6 years ago
Posted: 6 May 2019 1:08 EDT
Andy Werden (WERDA)
PEGA
Senior Fellow Technology Architect
Pegasystems Inc.
US

PDC is sending mail via Amazon Simple Email Service. Thank you for pointing out the need to configure SPF records. Are these articles relevant?
https://docs.aws.amazon.com/ses/latest/DeveloperGuide/spf.html
https://docs.aws.amazon.com/ses/latest/DeveloperGuide/mail-from.html

 

 

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