Question
TATA Consultancy Services
US
Last activity: 6 Nov 2018 20:02 EST
Error Sending Email through Outlook Adapter
I have simple automation which is sending an email using the outlook adapter. But i keep getting a prompt from Outlook, "A program is trying to send an e-mail message on your behalf. If this is unexpected, click Deny and verify your antivirus software is up-to-date". The automation is literally stuck at that location until someone manually hits the "Allow" button(screenshot: Outlook Prompt.JPG attached).
Note. the environment does not allow us to modify the outlook features(Cant take this route)
Another option was, I had outlook launched on MonitorAll as a windows Application adpater and was able to interrogate the alert but the problem is we already have another Application running on MonitorAll and If I'm not wrong we can not have 2 applications. Can you suggest a different way?
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Pegasystems Inc.
US
You can have multiple applications using MonitorAll. The only caveat is that they must be hooking different applications (i.e. you cannot have two MonitorAll adapters hooking IExplore.exe). I think your solution would work fine as it is.
TATA Consultancy Services
US
Hey Thomas, Thanks for clarifying. Will try that option the only problem is that we can not have outlook open and running before the solution runs.
Pegasystems Inc.
US
I think you mis-stated that. The solution would need to run first and the Outlook adapter started and running before they launched Outlook. If they are launching Outlook first, then you might need to make it a manual step, or ask them to restart Outlook.
Pegasystems Inc.
US
The Outlook connector should attach to a running instance of Outlook. This particular case breaks the rule that you must have Pega Robotics running before the application.
Pegasystems Inc.
US
Which version of Outlook are you running? This message appears in certain versions of Outlook to prevent unauthorized emails from being sent without the users knowledge. The other way to send emails is to use the SMTP component. If you are not replying to an Outlook email - just sending an email - this is a lighter alternative.
TATA Consultancy Services
US
Hi Jeff, We are using outlook 2010 and yes we are relying on both receiving and sending email. Also the project is on POC phase and SMTP is not approved for usage.
Pegasystems Inc.
US
You may only have one Outlook application adapter set as MonitorAll, there is no restriction on the number of MonitorAll adapters in a solution - just one per application.
Pegasystems Inc.
US
One thing to consider if you are using the Outlook connector as well as an adapter set to MonitorAll. The connector will likely start Outlook first. In addition, the connector will work if Outlook is running when the solution starts, but the adapter will not. In order for this to work properly, you will need to;
- Ensure Outlook is not running when you start your solution.
- Ensure your connector has the StartOnProjectStart property set to False.
- Use the Started event for the Outlook MonitorAll adapter to Start the Outlook connector.
- This will ensure that the adapter is awake and watching for Outlook to be started before the connector actually starts it.