Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Indumathy Murthy (IndumathyM)
CTS

CTS
CA
IndumathyM Member since 2014 5 posts
CTS
Posted: Dec 26, 2016
Last activity: Dec 26, 2016
Posted: 26 Dec 2016 2:36 EST
Last activity: 26 Dec 2016 8:24 EST
Closed

Email send to outlook is moving to junk folder

Hi,

All mail sent from pega to outlook (correspondance) are movng to junk folder.

can you please share your knowledge if any imp parameter i am missing in the emails set up or sendnotification..?

 

To see attachments, please log in.
Case Management

Posted: 8 years ago
Posted: 26 Dec 2016 4:45 EST
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hello

this might need some config change at your email server level. Please work with your administrator and put the domain ( the id from where pega is sending emails ) as safe sender list. 

To see attachments, please log in.
Posted: 8 years ago
Posted: 26 Dec 2016 8:24 EST
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

So in that case you have to educate your end user to add this domain in safe sender list. 

 

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice