Email notifications for Events related to Services in PDC
We would like to know the best approach that Pega can suggest us to configure Email notificacionts for Events related to Services. In PDC, I was configuring the notificacions for Events, like this:
Managing notifications in Pega Predictive Diagnostic Cloud
But when I check the Manage configuration option, I can't configure for the type of Event that I want. For example, one is PEGA0011 Service Total Time (Service Interaction) is not allowed to have notifications. Here is the documentation:
List of events and notifications in Pega Predictive Diagnostic Cloud
We were thinking of configuring an Send Email step in the Actvity of the Service whenever this Event would be triggered. But we would like to know if this is a good approach or if Pega can suggest a better one.
Accepted Solution
Updated: 4 Dec 2023 12:12 EST
Pegasystems Inc.
PL
Pegasystems Inc.
GB
@JosuéD02 Similar questions have been raised before. See:
PDC notification for specific application
If the Pega Predictive Diagnostic Cloud FAQ documentation does not answer your question, feel free to submit a Feedback on the article in order to have the limitations clarified further.
Updated: 26 May 2023 12:46 EDT
Rules Cube
PE
Hello MarijeSchillern, yes, I have reviewed these posts before, but they were asking to manage notifications to a specific application rather than all applications in entire system.
My question is to manage notifications for specific type of Events, like Service type Events, for example "PEGA0011 alert: Total request time exceeds limit"
As I mentioned, this type of alert is not supported by PDC to send notifications. So I was looking for the best approach that Pega can recommend.
Updated: 24 Nov 2023 5:08 EST
Pegasystems Inc.
GB
@JosuéD02 Understood.
As this requires customization I will leave it to other Pega developers on this forum to advise you further.
@Lukasz can you comment on this request?
Accepted Solution
Updated: 4 Dec 2023 12:12 EST
Pegasystems Inc.
PL
@MarijeSchillern @JosuéD02 A busy system could easily generate thousands of service interactions exceeding 1000ms. Generating individual email notifications will not be the most efficient method. More scalable approach is to use Event Monitoring landing page which shows aggregated view of all slow web and service interactions in a system.
In the future there should be ability to share the metrics or trigger notification based on the Event Monitoring data.
@MarijeSchillern @JosuéD02 A busy system could easily generate thousands of service interactions exceeding 1000ms. Generating individual email notifications will not be the most efficient method. More scalable approach is to use Event Monitoring landing page which shows aggregated view of all slow web and service interactions in a system.
In the future there should be ability to share the metrics or trigger notification based on the Event Monitoring data.