Question
Sun Life Financial
CA
Last activity: 30 Apr 2025 18:05 EDT
Email notification not received for scheduled custom report in PDC
Hi,
I have created a custom report in PDC and scheduled it to receive a email notification every weekday with the report output, but not receiving any emails.
How to resolve this?
Maantic Inc
IN
Did you select a daily digest notification type?
HCA Healthcare
US
@HimabinduJ1784 If you're not receiving email notifications for a scheduled custom report in Pega PDC, first ensure that the email address configured in your PDC profile is correct and active. Then, verify that the custom report schedule is set properly with the correct frequency (e.g., every weekday) and that the report itself returns results empty reports may not trigger notifications. Check the "Manage Reports" section to confirm if the report is enabled and scheduled correctly. Also, make sure your email system isn't blocking PDC emails (check spam/junk folders). If everything looks correct and you're still not receiving emails, raise a support request with Pega by including the report name, schedule time, and associated email ID to investigate backend email delivery logs.