I have an agent which is mainly for creating subcases for the parent case.It is running in multiple nodes. I am facing an issue like there are more than one subcase is created for a single parent case. I could see notes in the history for the same time period. Agent type is standard and AQM is enabled for the same in PEGA 7.1. What could be the issue for the more than one case for same parent case? Is there any locking issue is happening while processing the requests?
Thanks in advance.
***Updated by moderator: Lochan to update Categories***
I am trying to create only one subcase by running an agent. Subcase types are mentioned in pyDefault case type of parent case. Actually two subcases of same type is not creating whenever the agent is running. The problem is occuring rarely. Let say the probability of two subcases of same worktype is creating for the same parent case is 1/100. The PRPC version that i am using is 7.1.5.