I have an agent which is mainly for creating subcases for the parent case.It is running in multiple nodes. I am facing an issue like there are more than one subcase is created for a single parent case. I could see notes in the history for the same time period. Agent type is standard and AQM is enabled for the same in PEGA 7.1. What could be the issue for the more than one case for same parent case? Is there any locking issue is happening while processing the requests?
Thanks for posting your question here in the PDN forums. Not sure if you're aware but we have a new Product Support Community that just went live! I would like to invite you to post your question there. That will be the best place moving forward for you to receive assistance.
Hope to see you there!
Marissa | Online Community Moderator | Pegasystems Inc.