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Question

 Arindam Chatterjee (ArindamChatterjee)
Aaseya IT Services Pvt. Ltd.

Aaseya IT Services Pvt. Ltd.
US
ArindamChatterjee Member since 2015 10 posts
Aaseya IT Services Pvt. Ltd.
Posted: Oct 10, 2024
Last activity: Oct 23, 2024
Posted: 10 Oct 2024 0:31 EDT
Last activity: 23 Oct 2024 12:13 EDT
Solved

Legacy Webchat like Chatbot in new '23 Digital Messaging - Not Working

Legacy Webchat like Chatbot in new '23 Digital Messaging - Not Working.

Is it not available by default in '23?

***Edited by Moderator Marissa to add Capability tags***
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Pega Platform
Chat and Messaging

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Accepted Solution

Posted: 4 months ago
Updated: 3 months ago
Posted: 15 Oct 2024 7:52 EDT
Updated: 23 Oct 2024 12:13 EDT
Mireille Dallaire (MireilleDallaire)
PEGA
Senior Software Quality Engineer, Customer Service Digital
Pegasystems Inc.
CA

Hello @ArindamChatterjee, Legacy Webchat was deprecated in 8.6 and de-supported in 8.7. 

Web Messaging is the webchat solution that is part of the Digital Messaging channel when you have it enabled with credentials. More on this is available here: https://docs.pega.com/bundle/platform-88/page/platform/conversational-channels/webchat-web-messaging-migration-practices.html

Please reach out to your Pega account team to discuss qualifying and provisioning the credentials needed to enable the channel.

Kind regards,

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