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Question

 SK SHAHIR HALIM (SHAHIR)
CGI
Senior System Architect
CGI
SE
SHAHIR Member since 2017 4 posts
CGI
Posted: Feb 8, 2022
Last activity: May 19, 2022
Posted: 8 Feb 2022 11:10 EST
Last activity: 19 May 2022 10:01 EDT
Closed

Digital Messaging error

Hello,

We have set up the Digital Messaging in PEGA v8.6 cloud. Our chat bot is working except the Chat With Agent Feature.

Whenever a chat session is in queue for chat with agent, in the interaction portal it gives up error & not able to popup the chat.

In browser console we can find multiple 500 internal server error. 

Can anyone help?


***Edited by Moderator Marije to add Capability tags***
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Pega Platform
Agent Desktop
Chat and Messaging
Digital Personalization

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