Digital Messaging skip processing inbound message
Hi All,
in a Digital Messaging scenario, with Whatsapp/twilio incoming message, when a Chat is ongoing there's any way to skip any inbound message when a specific property on PegaCA-Work-Interaction-VA-BotAgent is true?
I tried to look around Work-Channel-Interaction.pyPreProcess activity that give an extension point; here I tried to set pySkipProcessing = true, but it doesn't work as I expect.
Any suggestion?
HCA Healthcare
US
Yes, you can skip processing of an inbound message in Pega Digital Messaging (like WhatsApp via Twilio) when a certain condition is true. To do this, open the pyPreProcess activity in the Work-Channel-Interaction class and check if a specific property (like D_BotAgent.SkipInboundMessage) is true. If it is, set both Param.pySkipProcessing = true and Param.pyContinueAfterProcessing = false inside the activity. These two parameters together will help stop the system from continuing with the message processing. Also, make sure to use an “Exit-Activity” step right after setting those parameters. This way, when the condition is met, Pega will skip handling that inbound message. Make sure to test the flow using the tracer to confirm it's working correctly
Reply s.p.a.
IT
@Sairohith thank you, I'll try soon and let you know if it works!
Regards.
Reply s.p.a.
IT
Hi @Sairohith i tried your suggested solution but it seems doesn't work using
Param.pySkipProcessing = true and Param.pyContinueAfterProcessing = false
the only way to ignore inbound message is set
Work-Channel-Interaction-BotAgent.pySkipProcessing property = "true", so the chatbot ignore the inbound message but chatbot answer with " Chatbot has some issue". We won't any answer in this case.. it seems that the parameter Param.pyContinueAfterProcessing = false doesn't work as we expected