Digital Messaging Intelligent Routing
Hi, We upgraded our pega customer service stack from 8.6.6 to Pega CS 8.8.3. After the upgrade we want move from legacy chat to Pega Digital messaging.
With Digital messaging we want to make use of intelligent routing based on the Page URL from Context data.
- In the Digital Messaging Manager we checked the option "Current Page" from the "Context Data"
- In the App Studio we have configured Intelligent routing based on this Context Data.
What we want to Achieve is, when the user starts a chat from a page where the URL contains test_dt1 then the chat should get routed to EmployeeQueue.
So, we have added the chat script to https://chat-tester.d01-pega.aws-internal-mydoman.nl/test_dt1.html
But when we start the chat, it is not automatically queued for EmployeeQueue. Is this configuration correct or did we mis something?