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Question

 Sreenivasulu Veeraboyina (SreenivasuluV16633502)
Wellsfargo

Wellsfargo
IN
SreenivasuluV16633502 Member since 2022 26 posts
Wellsfargo
Posted: Jul 11, 2025
Last activity: Jul 16, 2025
Posted: 11 Jul 2025 11:13 EDT
Last activity: 16 Jul 2025 7:51 EDT

how can we enable digital messaging chatbot in pega constellation 23

how can we enable digital messaging chatbot in pega constellation 23 (not in pega customer service )

 

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Pega Platform '23
Pega Platform
Constellation
Chat and Messaging
Conversational Channels

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Posted: 1 month ago
Posted: 16 Jul 2025 7:51 EDT
Mireille Dallaire (MireilleDallaire)
PEGA
Senior Software Quality Engineer, Customer Service Digital
Pegasystems Inc.
CA

Hello @SreenivasuluV16633502! Please reach out to your Pega Account team contacts to discuss qualifying and enabling the Digital Messaging channel for your applications. 

More on the requirements is available here: https://docs.pega.com/bundle/customer-service/page/customer-service/constellation-implementation/chat-messaging/configuring-digital-messaging-credentials.html

Kind regards,

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