Question
Patient advocate foundation
IN
Posted: Jun 27, 2024
Last activity: Jun 28, 2024
Last activity: 28 Jun 2024 2:53 EDT
I-case is opening when S-case opened from workbasket
Hi
i have created S-case using Intent and routed the work object to workbasket.
If i open the S-case from workbasket on the top its showing I-Case.
Can anybody help me to overcome this
***Edited by Moderator Rupashree S. to add Capability tags***
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Posted: 2 months ago
Eclatprime Digital Private Limited
IN
@AJAYR16863281 Can u please put few screenshot to understand issue more ?
Posted: 2 months ago
Patient advocate foundation
IN
Posted: 2 months ago
Eclatprime Digital Private Limited
IN
@AJAYR16863281 Can u please once try to close this S- Case and then try to open the same S case from WB and let see if again its showing same behaviour,
Posted: 2 months ago
Eclatprime Digital Private Limited
SG
hi Ajay,
can explain more on the case level configuration and also is there any parent and child relationship btw those cases any internal flows configured