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Question

 Murugeswari Ramar (MurugeswariR)
HCLTECH

HCLTECH
IN
MurugeswariR Member since 2016 7 posts
HCLTECH
Posted: Jan 8, 2018
Last activity: Jan 8, 2018
Posted: 8 Jan 2018 4:51 EST
Last activity: 8 Jan 2018 5:52 EST
Closed

Cases are missing when clicking on the workbasket from dashboard

As per active WIP report case is assigned to workbasket. But case is missing when clicking on the basket from dashboard.

That means case not available on particular workbasket, as a result case was not actioned on time.

Have seen this issue for some cases in production environment.

Can anyone please advise on this issue?

Thank you

***Updated by moderator: Lochan to add Categories***

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Case Management

Posted: 7 years ago
Posted: 8 Jan 2018 5:49 EST
Tashika Shrestha (TashikaS)
PEGA
Principal Technical Support Engineer, User and Product Experience
Pegasystems Inc.
IN

Hi,

Can you check these options:

1. Clipboard has the result when workbasket is clicked and opened?

2. Any Pega log error?

3. Is there any error executing the RD?

 

Tashika

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