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 Murugeswari Ramar (MurugeswariR) HCLTECH
HCLTECH
IN
MurugeswariR Member since 2016 5 posts
HCLTECH
Posted: January 8, 2018
Last activity: January 8, 2018
Posted: 8 Jan 2018 4:51 EST
Last activity: 8 Jan 2018 5:52 EST
Closed

Cases are missing when clicking on the workbasket from dashboard

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As per active WIP report case is assigned to workbasket. But case is missing when clicking on the basket from dashboard.

That means case not available on particular workbasket, as a result case was not actioned on time.

Have seen this issue for some cases in production environment.

Can anyone please advise on this issue?

Thank you

***Updated by moderator: Lochan to add Categories***

Case Management
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Posted: 4 years ago
Posted: 8 Jan 2018 5:42 EST
Marc Lasserre (MarcLasserre_GCS) PEGA Senior Principal Engineer, Technical Support
Pegasystems Inc.
FR

Hello,

Are you able to check which report definition is used to display the WorkBasket list ? Can you check and verify why you cannot see those cases ?
Posted: 4 years ago
Posted: 8 Jan 2018 5:49 EST
Tashika Shrestha (TashikaS) PEGA Senior Engineer, Technical Support - User and Product Experience
Pegasystems Inc.
IN

Hi,

Can you check these options:

1. Clipboard has the result when workbasket is clicked and opened?

2. Any Pega log error?

3. Is there any error executing the RD?

 

Tashika

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