Question
CGI Technologies and Solutions Inc
CGI Technologies and Solutions Inc
US
CGI Technologies and Solutions Inc
Posted: Feb 19, 2017
Last activity: Feb 20, 2017
Last activity: 20 Feb 2017 8:34 EST
Closed
Reassign cases from Workbasket to Worklist
Hi All,
I would like to knwo how to reassign cases from WorkBasket to Worklist of an operator who worked most recently?
I tried to use Reassign activity but i am getting an error like newAssignPage must be locked to save the assignment. Kindly provide your suggestion
Posted: 7 years ago
PEGA
Pegasystems Inc.
IN
Hi,
can you please follow the below approach
https://pdn.pega.com/community/pega-product-support/question/move-assignments-worklist-one-workbasket
Posted: 7 years ago
Blue Rose Technologies GmbH
Blue Rose Technologies GmbH
BE
Hi,
Follow below Steps:
- Open each Assignment through Obj-browse.
- Then open each assignment (assign-worlist) and then copy that open page to newAssignment OOTB clipbord page,
- Get the pzinskey of the workcase from the assignment page (corresponding WO pzinsky from assignment).
- Open the Workcase from the key (get from step 3) let the steppage is “tempworkcase”
- Then call the “Reassign “ OOTB activity from “tempworkcase” steppage .
- The obj-save of workcase ( call obj-save in tempworkcase” steppage).
7. iterate setp 2-6 for each assignment in worklist.
Hope this helps.