how to reassign cases from WorkBasket to Worklist of an operator who worked most recently
how to reassign cases from WorkBasket to Worklist of an operator who worked most recently
Accepted Solution
Updated: 30 Jul 2024 2:01 EDT
Eclatprime Digital Private Limited
IN
Hi,
Follow below Steps:
Open each Assignment through Obj-browse. Then open each assignment (assign-worlist) and then copy that open page to newAssignment OOTB clipbord page, Get the pzinskey of the workcase from the assignment page (corresponding WO pzinsky from assignment). Open the Workcase from the key (get from step 3) let the steppage is “tempworkcase” Then call the “Reassign “ OOTB activity from “tempworkcase” steppage . The obj-save of workcase ( call obj-save in tempworkcase” steppage). 7. iterate setp 2-6 for each assignment in worklist.
Rulesstack Private Limited
IN
Hi @Smruthi ,
Reassigning cases from a WorkBasket to the Worklist of the operator who worked on them most recently involves identifying the last operator who interacted with the case and then routing the case to their Worklist. In Pega, this can be done using an activity or a data transform to set the appropriate properties for routing.
Here’s a step-by-step guide to achieving this:
Identify the Last Operator
First, you need to identify the last operator who worked on the case. Pega stores this information in the `pxUpdateOperator` property on the work item (case). This property holds the ID of the operator who last updated the case.
Create an Activity for Reassignment
To reassign the case, create a custom activity `ReassignToLastOperator that will:
- Retrieve the `pxUpdateOperator` value from the work item.
- Set this operator as the new assignee for the case.
Configure the Steps:
-Step 1: Retrieve Last Operator
- Use the `Property-Set` method to set a local variable or parameter to the value of `pxUpdateOperator`.
- For example, use `.pxUpdateOperator` as the source and a parameter like `param.LastOperator` as the target.
Hi @Smruthi ,
Reassigning cases from a WorkBasket to the Worklist of the operator who worked on them most recently involves identifying the last operator who interacted with the case and then routing the case to their Worklist. In Pega, this can be done using an activity or a data transform to set the appropriate properties for routing.
Here’s a step-by-step guide to achieving this:
Identify the Last Operator
First, you need to identify the last operator who worked on the case. Pega stores this information in the `pxUpdateOperator` property on the work item (case). This property holds the ID of the operator who last updated the case.
Create an Activity for Reassignment
To reassign the case, create a custom activity `ReassignToLastOperator that will:
- Retrieve the `pxUpdateOperator` value from the work item.
- Set this operator as the new assignee for the case.
Configure the Steps:
-Step 1: Retrieve Last Operator
- Use the `Property-Set` method to set a local variable or parameter to the value of `pxUpdateOperator`.
- For example, use `.pxUpdateOperator` as the source and a parameter like `param.LastOperator` as the target.
-Step 2: Reassign the Case
- Use the `Reassign` ootb activity to reassign the case.
- In the `Reassign` method parameters, set the destination to the `LastOperator`.
Step 3 :Save and Test the Activity:
- Save your activity and test it with a sample case to ensure it works as expected.
Regards,
Mohd Qizer Uddin