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SreemannarayanaK8086 Member since 2015 3 posts
Infosys Ltd
Posted: Jul 23, 2018
Last activity: Aug 1, 2018
Closed
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List of workbaskets associated with user & Open cases assigned to workbasket

Hi,

I have below requirement..

I have to list out workbaskets associated with the logged-in user in dropdown. After logging into portal user will select one workbasket from the dropdown and then list of open cases assigned to that workbasket should be listed out...

I need help to implement this functionality. Pls suggest me how to go with this

Thanks,

Sreeman.

***Edited by Moderator Marissa to update platform capability tags***

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Case Management

Accepted Solution

Posted: 6 years ago

Hi Sreeman,

To get the workbasket list:

You can source the dropdown with the clipboard page OperatorID.pyWorkBasketList for property pyWorkBasketName.

For displaying the list of cases for that workbasket:

Source a grid with report definition and pass the dropdown selected value as parameter.

Create report definition in Assign-WorkBasket, filter with pxAssignedOperator with the parameter.

Attached configuration screenshots for reference. Hope it helps.

Thanks.

 

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Posted: 6 years ago

Hello Sreemannarayana,

You should be able to that using cascading drop downs. Use the value of the first dropdown as the parameter for the second.

A sample on how to achieve cascading feature is provided here :
https://collaborate.pega.com/question/cascading-dropdown
Also, check https://collaborate.pega.com/question/cascading-dropdown

Thanks,
Mounika

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Posted: 6 years ago

Thanks Mounika . Appreciate your response. 

I got to know how to use cascading dropdowns..But somehow i am not sure how to fetch Workbaskets associated with user and also need help on how to fetch cases assigned to given workbasket..

Appreciate if you can provide some details on above points..

Thanks,

Sreeman.

 

 

 

 

 

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Posted: 6 years ago
Updated: 6 years ago

Hi 

You can write index on pyWorkbasketList which is under operatorID page , which contains list of workbasket's corresponding to the user.

You can use pyGetWorkBasket report which is in Assign-WorkBasket class to fetch workBasket for current user.

For second point (How to fetch cases assigned to workbasket)

1) write a report on Assign-WorkBasket class 

2) Filter criteria: .pxAssignedOperatorID=="Your workbasket name"

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Accepted Solution

Posted: 6 years ago

Hi Sreeman,

To get the workbasket list:

You can source the dropdown with the clipboard page OperatorID.pyWorkBasketList for property pyWorkBasketName.

For displaying the list of cases for that workbasket:

Source a grid with report definition and pass the dropdown selected value as parameter.

Create report definition in Assign-WorkBasket, filter with pxAssignedOperator with the parameter.

Attached configuration screenshots for reference. Hope it helps.

Thanks.

 

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