Question
WIT
IN
Last activity: 25 Jul 2023 7:03 EDT
How to assign case dynamically to worklist or work queue from routing activity?
I have to write a routing activity where, I need to route the case to either worklist or workbasket.
I have tried setting Param.IsWorkList, Param.SwitchToWorkbasket, but its not working.
From routing configuration, if Assignment type is Work queue, only work queue is working.
if Assignment type is Worklist, only worklist is working.
How I can write a logic where both the assignment types will work based on my logic?
My project is on Pega 8.6
WIT
IN
@MarissaRogers : Could you please help me to get the solution? I have referred some old questions and provided solutions are not working.
Updated: 25 Jul 2023 6:53 EDT
Pegasystems Inc.
GB
@AmanG168472112 we will try to find a Case Management SME however please note that your 'How to' question is something that only other forum users can help you with based on experience and scenario recognition.
Did you already see answers like in route case from workbasket to worklist and Route assignment to workbasket or worklist based on condition.
- Please can you clarify what you mean when you say it is 'not working'?
- Can you provide a document with a simplified scenario and show the full configuration?
- What are the symptoms when you run it?
- What does the Tracer debug tell you?
All this may help another user to recognize the problem and help you further.
@NishanthReddyGajjela is this something you could help with?
JPMC
IN
@AmanG168472112 Open the case designer and select the particular assignment for which this logic needs to be applied and from the right side properties pane select "Use business logic" under route to dropdown and click on the gear icon which appears besides that dropdown to configure your routing logic.