I have a requirement. An agent creates a work object in the background and I need to route this work object(assignment) to an operator's worklist. The operator here is dynamic which will be taken from another area. Is there any activity or way to route this to an operator's worklist(assign-worklist table).
Eg. Work object W-190 should be routed to operator 'x' and work object W-191 need to be routed to operator 'y' and I dont have the current operator info here since the work object is created in the background by an agent.
If routing assignment to another operator's worklist, what is actually needed?
let's say, user is present in an assignment in which section under which there is a button which is configured as On click it will hit an activity which will call the ToWorklist activity. Will this work?
Posted: 4 years ago
Posted: 4 Jul 2019 5:17 EDT
Bharath Kakaraparthi (BharathKakaraparthi)
Senior Software Architect, Shared User Services Engineering